Privacy Policy
Last Updated: January 2026
Overview
This privacy policy explains how we collect, use, store, and protect your personal information when you use our services or visit our website. We take data protection seriously and comply with all applicable UK data protection legislation.
Information We Collect
When you contact us or request our services, we may collect the following types of information:
- Personal identification information such as your name, date of birth, and National Insurance number
- Contact details including email address and postal address
- Financial information related to your benefits, pensions, or income
- Medical information relevant to benefit claims where applicable
- Details about your household composition and caring responsibilities
- Correspondence and communications you have with us
How We Use Your Information
We use the information you provide to:
- Assess your eligibility for benefits and pensions
- Prepare and submit applications on your behalf
- Communicate with government departments and tribunals regarding your case
- Provide you with updates and respond to your inquiries
- Maintain records required for professional standards and legal compliance
- Improve our services based on client feedback and outcomes
Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Your explicit consent when you engage our services
- Contractual necessity to fulfill the services you have requested
- Legitimate interests in providing effective representation and maintaining professional standards
- Legal obligations where we are required to maintain certain records or disclose information
Information Sharing
We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:
- With government departments such as the DWP, HMRC, or local authorities when necessary to process your claims
- With medical professionals or other experts when obtaining supporting evidence for your case
- With tribunals or courts when representing you in appeals
- When required by law or legal process
- With your explicit permission for specific purposes
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure storage systems with access controls
- Encryption of sensitive data during transmission
- Regular security assessments and updates
- Staff training on data protection obligations
- Confidentiality agreements with all personnel
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Generally, we maintain client records for six years after the conclusion of our services, after which they are securely destroyed unless we have a legal obligation to retain them longer.
Your Rights
Under UK data protection law, you have the following rights:
- The right to access your personal information
- The right to request correction of inaccurate information
- The right to request deletion of your information in certain circumstances
- The right to object to processing of your information
- The right to request restriction of processing
- The right to data portability
- The right to withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details provided on our contact page.
Cookies and Website Data
Our website uses cookies to improve your browsing experience. For detailed information about our use of cookies, please refer to our Cookie Policy.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a revised date.
Contact Information
If you have questions about this privacy policy or how we handle your personal information, please contact us through the details provided on our contact page.
Complaints
If you believe we have not handled your personal information appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters.