Terms of Use

Last Updated: January 2026

Acceptance of Terms

By accessing and using this website or engaging our services, you accept and agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you should not use our website or services.

Description of Services

We provide specialist consultation and representation services related to benefits, pensions, and social welfare matters in the United Kingdom. Our services include but are not limited to:

• Assessment of eligibility for various benefits and pensions
• Assistance with application preparation and submission
• Representation in mandatory reconsiderations and tribunal appeals
• Review of existing benefit awards and pension calculations

Professional Relationship

Our services create a professional client relationship. This relationship begins when you formally engage our services and we confirm acceptance of your case. Initial inquiries and consultations do not automatically create a client relationship.

Scope of Service

Our services are limited to the specific matters you engage us to handle. We provide guidance and representation within our area of expertise but do not offer comprehensive legal advice on matters outside benefits and pensions law. For matters beyond our scope, we may recommend consulting with appropriate specialists.

Client Responsibilities

When engaging our services, you agree to:

• Provide accurate, complete, and timely information relevant to your case
• Respond promptly to requests for additional documentation or clarification
• Inform us immediately of any changes in your circumstances that may affect your claim
• Attend appointments and meetings as scheduled or provide reasonable notice of cancellation
• Review documents we prepare before submission and confirm their accuracy
• Pay agreed fees according to the payment terms specified

Fees and Payment

Our fees are quoted in British pounds and are payable according to the terms agreed when you engage our services. Service fees are specified on our website and confirmed in writing before work begins.

Payment terms:

• Fees are generally payable in advance or upon completion of the specific service
• We accept payment by bank transfer or other methods as agreed
• Failure to pay agreed fees may result in suspension or termination of our services
• Fees do not guarantee specific outcomes, as benefit and pension decisions are made by government authorities

No Guarantees of Outcome

While we work diligently to support your benefit or pension claims, we cannot guarantee specific outcomes. Decisions regarding eligibility and award amounts are made by government departments, assessment providers, and tribunals based on applicable law and policy.

Our role is to present your case as effectively as possible, but the final decision rests with the relevant authority. Past successes do not guarantee future results, as each case depends on individual circumstances and applicable regulations.

Limitation of Liability

To the extent permitted by law, we limit our liability for any losses or damages arising from our services to the amount of fees you paid for the specific service that gave rise to the claim.

We are not liable for:

• Decisions made by government departments, tribunals, or other authorities
• Delays caused by third parties including government agencies
• Losses resulting from incomplete or inaccurate information you provide
• Changes in law or policy that affect your entitlements
• Circumstances beyond our reasonable control

Professional Indemnity Insurance

We maintain professional indemnity insurance appropriate to the services we provide. Details of our insurance coverage are available upon request.

Confidentiality

We maintain strict confidentiality regarding all information you provide to us. We will not disclose your personal information to third parties except:

• With your explicit consent
• When necessary to provide the services you have engaged us for
• When required by law or legal process
• To our professional advisors under obligation of confidentiality

Termination of Services

Either party may terminate our professional relationship by providing written notice. Upon termination:

• You remain responsible for fees incurred up to the termination date
• We will provide you with copies of documents we have prepared for your case
• We will not continue to represent you in any pending matters unless specifically agreed
• Your personal information will be retained according to our data retention policy

Website Use

When using this website, you agree to:

• Use the website only for lawful purposes
• Not attempt to gain unauthorized access to any part of the website
• Not transmit harmful code or interfere with the website's operation
• Not misuse the contact forms or other communication features
• Respect intellectual property rights in the website content

Intellectual Property

All content on this website, including text, graphics, logos, and software, is our property or the property of our licensors and is protected by intellectual property laws. You may view and use the content for personal, non-commercial purposes but may not reproduce, distribute, or create derivative works without our written permission.

External Links

Our website may contain links to external websites. These links are provided for convenience only. We do not endorse or accept responsibility for the content of external sites. Use of external websites is at your own risk.

Disclaimer

Information on this website is provided for general guidance only and does not constitute legal or financial advice. Benefit and pension entitlements depend on individual circumstances and current regulations. We recommend consulting with a qualified professional before making decisions based on information found on this website.

Changes to Terms

We may update these Terms of Use from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website or services after changes are posted constitutes acceptance of the modified terms.

Governing Law

These Terms of Use are governed by the laws of Scotland and the United Kingdom. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of Scotland.

Severability

If any provision of these terms is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Contact Information

If you have questions about these Terms of Use or our services, please contact us using the information provided on our contact page.